EPG stands for Electronic Programme Guide — the on-screen TV schedule that shows what is currently airing and what comes next. When EPG stops working, you lose the ability to browse upcoming content or use catch-up features. Here is how to diagnose and fix it.
Why EPG Might Not Work
| Cause | Description |
|---|---|
| EPG URL not configured | The app does not know where to fetch guide data |
| EPG data not refreshed | The local cache is stale or empty |
| M3U URL does not include EPG | Separate EPG URL needed |
| Server-side EPG issue | The EPG source is temporarily unavailable |
| App settings disabled | EPG feature is turned off in app settings |
Fix EPG in TiviMate
TiviMate loads EPG automatically when you add a playlist via Xtream Codes. If EPG is missing:
- Open TiviMate and go to Settings > Playlists.
- Tap your playlist name.
- Tap Refresh and wait 5–10 minutes.
- Return to the main screen. The EPG should now populate.
If using M3U, you may need to add the EPG URL separately:
- Settings > Playlists > [your playlist] > XMLTV EPG URL.
- Enter the EPG URL provided by your service (from your activation email).
- Tap Refresh.
Fix EPG in IPTV Smarters Pro
- Open IPTV Smarters Pro.
- Tap the Settings icon (gear) next to your playlist.
- Look for EPG URL or EPG Source.
- If empty, enter the EPG URL from your activation email.
- Save and trigger an Update EPG / Refresh.
For Xtream Codes playlists, EPG is usually auto-loaded. Tap the refresh button on the main screen if the guide is blank.
Fix EPG in GSE Smart IPTV
- Open GSE Smart IPTV.
- Go to Settings > EPG Settings.
- Enable EPG if it is disabled.
- Add your EPG URL if required.
- Tap Refresh EPG.
Fix EPG in Smart IPTV (Samsung/LG)
- Go to the Smart IPTV settings screen on your TV.
- Navigate to EPG options.
- Ensure EPG is enabled.
- Trigger a manual update.
Common EPG Questions
How long does EPG take to load?
On first setup, EPG can take 5–15 minutes to fully load. Subsequent refreshes are faster.
EPG shows wrong times
This is a timezone mismatch. In your app settings, find the EPG timezone option and set it to your local timezone (Eastern, Central, Mountain, or Pacific time for Canada).
Some channels show EPG, others do not
Not all channels in a playlist may have EPG data assigned. This is a data availability issue at the provider level. Contact support to report specific channels missing EPG.
EPG worked before but stopped
Trigger a manual refresh first. If that does not work, contact support — the EPG source URL may have changed.
Need Help?
Visit our FAQ or contact support. Support is available daily from 9 AM to 11 PM EST.